PR

 

To Handle arising problems or complains, consider of :

–          Apologizing

–          Emphatic feeling

–          Clarifying or mentioning the problem

–          Give alternatives or suggestions

–          Think win-win solution

 

MANNERS :

–          Always face customer when serving them and giving the best smile

–          Polite

–          Assertive and be a good listener

–          Not showing body language that can make a negative image

–          Good expression and pay attention to the theme of conversation

–          Maintain eye contact with the person your are talking to

(NJ)